VIP Rubber Company

  Rubber and Plastic Products
  540 S. Cypress Street
  La Habra, CA 90631

Call us at (800) 722-4VIP

Customer Satisfaction Survey

Your input in this short survey will be instrumental in our mission to continually improve our product and service to your company while remaining competitive in the market place. Thank you for your participation.

Please select the answer for each question and provide any additional comments:

1. How would you rate our ability to ship quality product?
Excellent	Good	Average	Poor	Very Poor
Comments:

2. How would you rate our products consistency?
Excellent	Good	Average	Poor	Very Poor
Comments:

3. How would you rate our pricing and terms?
Excellent	Good	Average	Poor	Very Poor
Comments:

4. How would you rate our timely response to requests and inquiries?
Excellent	Good	Average	Poor	Very Poor
Comments:

5. How would you rate our product delivery lead times?
Excellent	Good	Average	Poor	Very Poor
Comments:

6. How would you rate the knowledge of our sales personnel?
Excellent	Good	Average	Poor	Very Poor
Comments:

7. How would you rate the performance of product deliveries to promise dates?
Excellent	Good	Average	Poor	Very Poor
Comments:

8. How would you rate our performance in handling your technical questions / issues?
Excellent	Good	Average	Poor	Very Poor
Comments:

9. In overall performance, compared to other manufacturers of rubber and plastic products how would you rate VIP Rubber Co.?
Excellent	Good	Average	Poor	Very Poor
Comments:

Please rate the following in level of importance:

	Very Important	Important	No Opinion	Of Little Importance	Unimportant
1. Requesting a quote on-line
2. Viewing order status on-line.
3. Notification of shipment via email.

Company Name:		Date Completed:
Completed By (Optional):		Phone:

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Form No. VIP-116

Rev. N/C

ADDRESS: 540 South Cypress Street, La Habra, California 90631
PHONES: (800) 722-4VIP, (562) 905-3456 , FAX:(562) 905-3460

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